# Shep Hyken \| Customer Service Expert: Award\-winning Customer Service \& CX Keynote Speaker

> Shep Hyken is the leading authority on customer service and customer experience \(CX\), award\-winning keynote speaker and best\-selling author

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## Pages
- [The Super Amazing Show](https://hyken.com/superamazingshow/)
- [For Meeting Planners](https://hyken.com/meeting-planners/)
- [Amazing Business Radio Podcast](https://hyken.com/podcasts/)
- [Customer Service Keynote Speaker](https://hyken.com/)
- [Customer Service and Experience Infographics](https://hyken.com/customer-service-and-experience-infographics/)

## Posts
- [What Great Musicians Can Teach Us About Customer Service](https://hyken.com/customer-service-strategies/what-great-musicians-teach-us-about-customer-service/)
- [Creating Meaningful Experiences for the New Generation of Employees with Mark Valentino](https://hyken.com/amazing-business-radio-show/building-employee-engagement-for-better-customer-outcomes/)
- [Top 5 Customer Service \& CX Articles for Week of July 13, 2026](https://hyken.com/customer-experience/top-5-customer-service-cx-articles-for-week-of-july-13-2026/)
- [The Power of a Negative Review](https://hyken.com/customer-service-strategies/power-of-negative-customer-review/)
- [Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman](https://hyken.com/amazing-business-radio-show/balancing-ai-efficiency-and-humanity-in-customer-service/)

## Media
- [Why Frontline Employees Are Your Biggest Customer Experience Advantage with Shep Hyken and Brittany Hodak](https://hyken.com/wp-content/uploads/2026/07/ep26.png): Why Frontline Employees Are Your Biggest Customer Experience Advantage with Shep Hyken and Brittany Hodak
- [The Amazon Email Strategy Every Business Should Copy with Shep Hyken and Brittany Hodak](https://hyken.com/wp-content/uploads/2026/07/ep27.png): The Amazon Email Strategy Every Business Should Copy with Shep Hyken and Brittany Hodak
- [The Customer Communication Mistake Most Businesses Make with Shep Hyken and Brittany Hodak](https://hyken.com/wp-content/uploads/2026/07/ep28.png): The Customer Communication Mistake Most Businesses Make with Shep Hyken and Brittany Hodak
- [Customers Come Back When They Know What to Expect \- Low Res](https://hyken.com/wp-content/uploads/2026/07/Customers-Come-Back-When-They-Know-What-to-Expect-Low-Res.jpg)
- [Building Employee Engagement for Better Customer Outcomes with Mark Valentino](https://hyken.com/wp-content/uploads/2026/07/Mark-Valentino-ABR-PHOTO.jpg): Building Employee Engagement for Better Customer Outcomes with Mark Valentino

## CTA Block
- [Footer](https://hyken.com/cta-block/footer/)
- [Podcast Subscribe](https://hyken.com/cta-block/podcast-subscribe/)
- [Newsletter Subscription CTA](https://hyken.com/cta-block/newsletter/)
- [Download Resource \- 2024](https://hyken.com/cta-block/download-resource/)
- [Clients](https://hyken.com/cta-block/clients/)

## Testimonials
- [CX Day Mexico](https://hyken.com/testimonials/cx-day-mexico/)
- [CallMiner](https://hyken.com/testimonials/callminer/)
- [Million Dollar Round Table](https://hyken.com/testimonials/million-dollar-round-table/)
- [Data Facts](https://hyken.com/testimonials/data-facts/)
- [Capricorn Group](https://hyken.com/testimonials/capricorn-group/)

## Press
- [The Real Business of Getting Booked](https://hyken.com/press/the-real-business-of-getting-booked/)
- [Making Every Interaction Count \| XMgage Podcast](https://hyken.com/press/making-every-interaction-count-xmgage-podcast/)
- [Shep Hyken, Chief Amazement Officer of Shepard Presentations](https://hyken.com/press/shep-hyken-chief-amazement-officer-of-shepard-presentations/)
- [Shep Hyken: AI First, Human Second](https://hyken.com/press/shep-hyken-ai-first-human-second/)
- [Winning Customer Experience in the Age of AI](https://hyken.com/press/winning-customer-experience-in-the-age-of-ai/)

## Books
- [The Convenience Revolution](https://hyken.com/book/the-convenience-revolution/)
- [Be Amazing or Go Home](https://hyken.com/book/be-amazing-or-go-home/)
- [Ten Compelling Reasons to Deliver an Amazing Customer Experience](https://hyken.com/book/moments-of-magic/10-reasons/)
- [Moments of Magic: Conclusion Article Two](https://hyken.com/book/moments-of-magic/chapter-fourteen-conclusion-article-two/)
- [Moments of Magic: Conclusion Article One](https://hyken.com/book/moments-of-magic/chapter-fourteen-conclusion-article-one/)

## Podcasts
- [Achieving Balance Between AI and Human Experience](https://hyken.com/podcast/achieving-balance-between-ai-and-human-experience/)

## Categories
- [Customer Relationships](https://hyken.com/category/customer-relationships/)
- [Employee Engagement](https://hyken.com/category/employee-engagement/)
- [Customer Service Strategies](https://hyken.com/category/customer-service-strategies/)
- [Customer Service Training](https://hyken.com/category/customer-service-training/)
- [Internal Customers](https://hyken.com/category/internal-customers/)

## Tags
- [customer experience competition](https://hyken.com/tag/customer-experience-competition/)
- [customer service process](https://hyken.com/tag/customer-service-process/)
- [meeting customer expectations](https://hyken.com/tag/meeting-customer-expectations/)
- [Convenience store](https://hyken.com/tag/convenience-store/)
- [7Eleven](https://hyken.com/tag/7eleven/)

## category
- [Exclude](https://hyken.com/testimonials-category/exclude/)

## category
- [Articles](https://hyken.com/press-category/articles/)
- [Radio / Podcasts](https://hyken.com/press-category/radio-podcasts/)
- [TV / Video](https://hyken.com/press-category/tv-video/)
- [Recent](https://hyken.com/press-category/recent/)

## topic
- [Customer Service](https://hyken.com/press-topic/customer-service/)
- [Customer Experience](https://hyken.com/press-topic/creating-a-cx-culture/)

## Topics
- [Guest Posts](https://hyken.com/topic/guest-posts/)
- [Top 5 Roundup](https://hyken.com/topic/top-5-roundup/)
- [Podcast](https://hyken.com/topic/podcast/)
- [Shep’s Weekly Articles](https://hyken.com/topic/sheps-articles/)

## Optional
- [Sitemap index](https://hyken.com/sitemap_index.xml)