New York Times bestselling author presents
Moments of Magic
Be a Star with Your Customers and Keep Them Forever!
by Shep Hyken
Sometimes good things really do come in small packages. Don’t be fooled by the size of this book. While Moments of Magic contains only 156 pages, it is packed with customer service strategies, techniques and stories that illustrate important points. This book will teach you and everyone in your organization to deliver excellent customer service to both internal and external customers.
This is Shep’s first and one of his bestselling customer service books! Moments of Magic is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job.
Chapters in this book cover Moments of Truth/Misery/Magic, how to build stronger relationships, dealing with complaining customers, meeting and exceeding expectations, creating strong first impressions, building rapport and much, much more.
Some people say it is common sense.
Some say it is good sense.
The information in this book makes sense.
Most important, the information is simple, direct and can be implemented immediately.
What others say…
“…a clearly written, specific guide to making the best of customer contact situations… this is excellent hands-on advice…”
“…should be on every manager’s bookshelf. It addresses the biggest challenge facing business today, making customers a number one priority. Anyone involved in business would benefit from its powerful message.”
“…The ideas in this book are right on target for everyone from upper management to the store employees.”