Shep's Knowledge Products
Phenomenal Customer Service

Phenomenal Customer Service

How to Create Moments of Magic That Turn Ordinary Interactions Into Memorable Experiences

80 minute training DVD with MP3 audio version

In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high-content seminar, you’ll learn how to:

  • Create Moments of Magic®
  • Make a great first impression
  • Build rapport
  • Communicate more effectively
  • Exceed expectations
  • Avoid Moments of Misery™
  • Add little extras that make a big difference and much more

While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “Moments of Magic® don’t just happen. They’re created by people who know the formula.”

Please contact us if you plan to use this product for group training.

Please CLICK HERE to view the notes for this DVD.

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