Interview with Customer Service Experts Marsha Collier and John DiJulius

This post is actually the first Customer Service Hangout.  New York Times and Wall Street Journal bestselling business author and customer service expert Shep Hyken interviews other customer service experts from around the world using the Google+ Hangout platform.

[youtube]http://www.youtube.com/watch?v=RR2RPZR7jYY&list=UUrGg8kuQoSJLwdcShY35eBw&index=2&feature=plcp[/youtube]

In our first Customer Service Hangout, Shep Hyken interviewed fellow customer service experts Marsha Collier and John DiJulius. Marsha is a best-selling author, speaker and radio host in the areas of e-commerce, customer service and social media. John is a customer service speaker, author, and consultant.

In this 30 minute discussion they talked about how social media is having a great impact on customer service as well as numerous strategies that everyone who has a customer should know about.

Watch a future Customer Service Hangout at www.CustomerServiceHangout.com.