Shepard VT is a web-based training solution focused on bringing you and your organization some of the best training in a format that is fresh, innovative, and very effective. Experience a sample of our training by clicking on the Take the Tour button or click the Virtual Training Center button below to get started today.
Courses: The Customer Focus™, Amaze Every Customer Every Time, 5 Ways to Create an Amazing Customer Experience, 6 Steps to Creating a Customer-Focused Culture, Managing Angry Customers and Handling Customer Complaints, and Be Amazing or Go Home
*Ask us about corporate license discounts.
How to Get Customers to Come Back Again and Again.
How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty.
52 Tools for Delivering the Most Amazing Customer Service on the Planet.
Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience.
Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists!
Be a Star With Your Customers and Keep Them Forever.
A Lesson From a Cab Driver.
Seven Customer Service Habits That Create Confidence With Everyone.
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The Shepard Letter is Shep Hyken’s weekly newsletter that includes customer service and CX insights, strategies, trends, and his cartoon that will (almost always) make you smile. Delivered straight to your inbox every Wednesday, Shep’s ideas will help you stay ahead of the customer service and CX curve with expert advice on how to create an amazing customer experience!
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