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customer service training virtual OnDemand customer service training

The Customer Focus Online Virtual Interactive Training Program

Shepard VT is a web-based training solution focused on bringing you and your organization some of the best training in a format that is fresh, innovative, and very effective. Experience a sample of our training by clicking on the Take the Tour button or click the Virtual Training Center button below to get started today.

Courses: The Customer Focus™, Amaze Every Customer Every Time, 5 Ways to Create an Amazing Customer Experience, 6 Steps to Creating a Customer-Focused Culture, Managing Angry Customers and Handling Customer Complaints, and Be Amazing or Go Home

*Ask us about corporate license discounts.

Books By Shep

I’ll Be Back

How to Get Customers to Come Back Again and Again.

The Convenience Revolution

How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty.

Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet.

The Amazement Revolution

Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience.

The Cult of the Customer

Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists!

Moments of Magic

Be a Star With Your Customers and Keep Them Forever.

The Loyal Customer

A Lesson From a Cab Driver.

Be Amazing or Go Home

Seven Customer Service Habits That Create Confidence With Everyone.


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