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Top Takeaways:

Quotes: “We need to first serve customers with purpose, on purpose, for purpose.” – Sam Silverstein “When it comes to a company’s culture, everything rises and falls on leadership.” – Sam Silverstein This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How do you improve accountability?
  2. How can you be accountable at work?
  3. Why does accountability matter?
  4. What are examples of accountability?
  5. What is the difference between responsibility and accountability?
  6. What does accountability mean in the workplace?

About:

Sam Silverstein is a leadership keynote speaker and author of seven books including “Making Accountable Decisions” and “Non-Negotiable.” A former executive of manufacturing and distribution companies, Sam writes, speaks, and consults with organizations around the globe to think differently, work with renewed purpose, and achieve record-breaking results Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.

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