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Top Takeaways:

Quotes:

“Self-service unblocks customer support… and enables a better customer experience.”  “The phone is not dead. It will be a while before we are at the point where you don’t need a phone number to call or a support agent to contact.”   “Generative AI and large language models like Chat GPT have revolutionized how we interact with chatbots, allowing for human-like conversations.”  “AI presents an opportunity to build a unique customer experience, separate yourself from the competition, and positively impact your brand.” 

About:

Chris Blaisure is the senior director of innovation and engineering at Elastic. He is a technology leader focused on customer satisfaction and driving exceptional user experiences in software and processes.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   
  1. What is the role of generative AI in improving customer experience? 
  2. How has the use of generative AI in customer support evolved over time? 
  3. How does Artificial Intelligence enable personalization? 
  4. What impact has technology had on the customer support industry in terms of job roles? 
  5. How can AI help make customer support agents more efficient?

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