amaze your customer Archives - Shep Hyken | Customer Service Expert

How do you say Yes to every customer request? Is it possible? Is this customer service utopia?

How do you say Yes to every customer request? Is it possible? Is this customer service utopia? My friend Christine Trippi wrote a book titled Yes Is the Answer. And Cameron Mitchell, about whom I’ve written before, wrote a book with a similar title, Yes is the Answer. What is the Question? Both of these authors have a hospitality background. Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur. Both know the value of their customers hearing yes for an answer. (more…)

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