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Ten Customer Service Tips for Customer Loyalty Month Customer Loyalty Month is every April.  Thinking about what I could write or suggest, I read something that is unbelievable.  The American Customer Satisfaction Index (www.theacsi.org) just released their latest survey and it indicated that customer satisfaction is at a two year low.  While some of this has to do with economic issues, the industries surveyed indicate customer service problems as well.  How can that be? In a world where people have become extremely value conscious, one of the only ways to compete, outside of price, is with customer service.  (more…)

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