Amazing companies Archives - Shep Hyken | Customer Service Expert

Empower your people to come up with a solution.

It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy” Blah, blah, blah. In other words, it’s easy to say, “No.” But, that is not what amazing companies do. Amazing companies empower their employees to find solutions for their customers. They train, motivate, and praise their employees for coming up with“Yes” answers for their customers. (more…)

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