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Posts tagged "Artificial Intelligence"

Mikhail Naumov Discusses How AI is a Tool for Customer Service, Not a Replacement

There seems to be a lot of talk about artificial intelligence lately, but what do we really know about it? Is it anything like what we see in the movies, like computers taking over the world, or is it something else entirely?

Mikhail Naumov shares in-depth what AI is and what it can do for companies when it is properly partnered with human interaction.

 

 

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Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence

How will artificial intelligence (AI) enhance the relationship you have with your customers?

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems, about how AI technology will help companies serve their customers even better.

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Anthony Goonetilleke Discusses How Artificial Intelligence is Revolutionizing Customer Service

Do you want to embrace technology and provide your customers a better experience?

Shep Hyken interviews Anthony Goonetilleke, the President of the Amdocs Product Business Group.

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Kyle Christensen Says Don’t Cut That Cord:
How Technology Will Help You Deliver a Better Customer Service Experience

Rather than attempt to cut the costs of delivering customer service on the phone, how you can use that opportunity to actually increase customer satisfaction and revenue through the use of technology?

Shep Hyken speaks with Kyle Christensen, VP of Marketing at Invoca, about using technology to create a better customer experience.

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