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This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   
  1. How can businesses enhance their customer service experience using AI technology? 
  2. How do unifying communication channels improve the efficiency of customer support? 
  3. What makes conversational AI a valuable tool for improving customer interactions? 
  4. How can AI be used to augment a company’s existing customer service team rather than replace it? 
  5. Why is it essential for businesses to consider customer communication preferences when designing support systems? 

Top Takeaways

Quotes:

“Customer service should be so good that it’s boring.”  “Exceptional customer support is engaging with your customers on their terms, whether it’s through phone conversation, chat, or text.”  “The companies that can find the real balance between AI and humans will make customer service a differentiator for their business.”  “When diving into AI, focus on starting with a specific problem to solve. Start small, something practical and sometimes boring, but that’s where real solutions emerge.” 

About:

Damon Covey is the general manager of unified communications and collaboration at GoTo, an all-in-one customer experience platform powered by AI. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Birdie Ai  

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