Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
Posts tagged "attract and retain customers"
This week on our Friends on Friday guest blog post, my friend and colleague Randy Pennington asks us to look at how our service is viewed by the customer, as a dodo bird or as a coyote? He makes a great point that in order to survive we must model our customer service after the coyote. Also check out his new book: Make Change Work. -Shep Hyken Continue reading