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Top Takeaways:


“The future of CX involves a digitally guided journey to the best possible solution.” “For brands to be relevant in the next decade, they’ll have to provide the same, consistent, effortless self-service experience across every channel.” “Companies can now bend the profitability curve in the right direction while increasing customer satisfaction by using technology.”


Mahesh Ram is the founding CEO of Solvvy, the next-gen chatbot and intelligence CS automation platform. He’s been CEO, founder or early employee of three cloud-based software companies. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:

  1. How can I create an automated experience for my customer?
  2. What is an omnichannel experience?
  3. What is the future of customer service?
  4. How can I create an effortless experience?
  5. Why is artificial intelligence becoming so popular?

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