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Top Takeaways:


“The three most important factors in real estate are location, location, location. The three most important factors in business are people, people, people.” “Never sacrifice ease and getting a correct resolution in the name of efficiency.” “In amazing businesses, the most important thing to think about is our people. Everything that we have ever done in humanity has been about building technology by people, for people. Double down on your people, and you will see the dividends and the returns.”


Deon Nicholas is the CEO and Co-Founder of Forethought, the AI company whose mission is to transform customer experiences with human-centered AI. Before starting Forethought, Deon built products and infrastructure at Facebook, Palantir, Dropbox, and Pure Storage. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
  1. What is human-centered AI?
  2. Why is human-centered AI important?
  3. Will AI take over customer service?
  4. How is AI enhancing the customer service experience?
  5. How can AI enable and empower agents?

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