bad customer service decision Archives - Shep Hyken | Customer Service Expert

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The other night I had just returned from a trip and was hungry. I wasn’t sure what I wanted for dinner, so I went to the refrigerator, opened up the door, and stared into a somewhat empty box. Other than some beverages and condiments, the “fridge” was pretty much empty. I thought about what I wanted for dinner and I didn’t feel like having a pizza delivered. Instead I felt like something much healthier; a big, thick, juicy hamburger and fries. Okay, not so healthy. (more…)

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