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Top Takeaways:


Murph Krajewski is VP of Marketing at Sharpen, a cloud-based contact center platform. He has been in the contact center industry for nearly 20 years, in a variety of roles. These days, Murph is focused on creating better experiences for contact center agents. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio. “Your customers want to feel comfortable and known. Support them in a way that makes them feel both.” – Murph Krajewski This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. Where are my customers looking to get help from me?
  2. How are my customers trying to contact me for customer service and support?
  3. How can I know what channels my customers are on?
  4. How can I know what channels my company needs to be on?

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