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The Interview with Laurie Guest:

Quotes:

“Business owners do not need to do radical, expensive things to impact their customers. Often they can make little changes to make a difference.” -Laurie Guest “The words that you say and how your body plays twine together to make you approachable or unapproachable.” -Laurie Guest “Service and experience are one and the same if you’re doing it right.” -Laurie Guest “Good customer service cannot be left to common sense.” -Laurie Guest

About:

Laurie Guest, CSP is an entrepreneur, keynote speaker, author and “go-to-resource” for customer service excellence. Her latest book is The 10¢ Decision: How Small Change Pays Off Big. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How does word choice affect customer service?
  2. How does body language affect customer service?
  3. What does common sense mean in the customer service world?
  4. Why is packaging important to customers?
  5. How can small changes affect my customer service?

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