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Top Takeaways:

Shep’s Opening Monologue: The Interview with Ty Collins:


“Customer service continues beyond the sale.” – Ty Collins “Some of our greatest customer advocates are customers who’ve had issues that have been resolved. ” – Ty Collins “You never have to remember your story if you’re telling the truth.” – Ty Collins


Ty Collins is the Co-founder and CMO of Rad Power Bikes. He helped increase the company’s revenue to over $40M in just four years despite trade tariffs that forced him to raise his prices. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How do you retain customers?
  2. How can you raise your prices without losing customers?
  3. How can you build trust with future customers?
  4. Does customer service change after the sale?
  5. Do you always have to say “yes” to customers?

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