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Top Takeaways:


“Culture actually is a management system. When you embed the right kinds of cultural norms into your organization, you influence the behaviors, mindsets and beliefs people have as they do the work.” “The way we will sell more stuff and the way that we will succeed as a company is if we show up caring more about each other every day and caring deeply about our customers. Shift the focus from money to taking care of each other.” “Customer experience is fundamentally an outcome of employee experience. If you want a great customer experience, you’ve got to create great employee experiences.” “The customer’s expectation is what drives the experience.”


Jason Korman is the co-founder and CEO of Gapingvoid Culture Design Group. He is a serial entrepreneur who has spent much of his life in the wine business. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How does the employee experience affect the customer experience?
  2. How does culture affect the customer experience?
  3. What is culture design?
  4. How can I create a better company culture?
  5. How can I improve my customer service?

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