Contact Shep (314) 692-2200

Top Takeaways:

  1. Intermediate/Operations focused
  2. Optimized
  3. Strategic



Scott Walker is the CEO of ethosIQ. Before founding ethosIQ in 2009, he worked with companies like Apple, Microsoft, Ticketmaster, and Nike. His passion is a non-profit he started, Orphans To Executives, which provides much-needed mentorship to orphans. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is “time to resolution,” and is it important?
  2. How can you increase customer satisfaction by making data-driven decisions?
  3. What’s the difference between being customer focused and operations focused?
  4. How can you keep and motivate your best employees?
  5. Does giving back increase customer loyalty?

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