business lesson Archives - Shep Hyken | Customer Service Expert

Winning Decisions Are Sometimes Tough Decisions

I enjoy going to a baseball game. I live in St. Louis, and the fans of the St. Louis Cardinals are known throughout the sports world as being some of the best fans in all of baseball. Many fans remember Albert Pujols as one of the most skilled—not to mention beloved—members of the St. Louis Cardinals team. He was one of our best—and still is one of the best to ever play the game. The fans loved him, and he loved our city. But eight years ago, he left the Cardinals to play for the California Angels. Why did Pujols leave? The Angels offered him LOTS of money and the Cardinals wouldn’t match the offer. It was a sad day when Albert left St. Louis. (more…)

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