Capitalism Archives - Shep Hyken | Customer Service Expert

Top Takeaways:

Customers and employees know that customer experience is more than enjoying your product and feeling like they are valued in the way that they are taken care of. It is also in how they feel about your company and what you are doing in the world. Is your company part of the problem or part of the solution? We are facing social, economic, and environmental issues. For the past two years, we have been going through a global health crisis. Your customers and employees are looking at you. They want to see where you stand on these issues and if it aligns with theirs. Why should you care? And, what’s in it for your business? The short answer is that people want to buy from, invest in, and work for companies that are doing good. There’s a new expectation, not just from customers, but also for employees. How you treat your employees, how they can relate, identify, and invest themselves in your purpose will determine your ability to attract the talent you need and to get the most out of them, even during difficult times. The more you lean into your purpose and share it with your employees, the more engaged they’ll be. As a result, you’ll retain them longer, they will be more productive, and they’ll be more effective advocates for your brand.

Quotes:

“Employees are the most effective advocates for your brand, your products, and how you’re showing up in the world.” “The culture you build inside your company can either work for you or against you.” “Your reputation is equally important as the products that you are selling.” “We want to feel good about what we do on a daily basis. We want to show up in the world that makes us feel like our time has meaning, has significance, and we are not making things worst.”

About:

Simon Mainwaring is the founder & CEO of We First, a strategic consultancy accelerating growth and impact for purpose-driven brands. He is the author of Lead with We: The Business Revolution That Will Save Our Future and the host of the Lead With We podcast. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:

What is the “Lead with We” movement?
How can brands communicate their stance on How brands are taking a stand on social issues?
What is conscious capitalism?
How can employees take part in the “Lead with We” movement?
What is good company culture?

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