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Top Takeaways:


Tom Karinshak serves as Executive Vice President of Customer Service for Comcast Cable. Tom oversees call center operations including phone, chat and social media agents, in addition to other key touch points and service channels with customers. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio. “Training does not stop at new hire training. The learning journey continues throughout your entire career.”  – Tom Karinshak   This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can we improve customer service training?
  2. What tools do employees need to offer great customer service?
  3. How can I be more accessible for my customers?
  4. How do I create better customer experiences?

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