Sometimes, the most common-sense customer service tips are the most important.
A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. It was evident that he was truly interested in my feedback. My response was simple. “I just have one complaint. I wish you would respond quicker to my phone calls and emails.” Continue reading
Recently I had a question about my international calling plan for my mobile phone. I was preparing for several overseas trips. My assistant was tasked with finding the best plan our carrier had to offer. One might think this would be an easy project; just get the information and sign up for the program. But, one might be wrong. Continue reading
Customer Service Tips
I’m writing this the day after Thanksgiving, also known in the retail world as Black Friday. This is one of the busiest, if not the busiest, shopping day of the year. I observed a number of sales people and customers in the stores at a very busy shopping mall. Here’s what I noticed.
By the way, even if you’re not a retailer, there are still some lessons here. Every business will have busier times than others. It doesn’t have to be because of a holiday rush. It can be after a trade show or seasonal. Now, back to Black Friday. Continue reading