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Top Takeaways:


“Diversity of thought allows you to be more innovative and make more money. All the business metrics say that if you have diversity and inclusion in your company, you’ll do better than your competitors.” “The next step after diversity is inclusion. If you have diversity without a culture that includes people who are different, then you’re still going to make the same mistakes.” “We’re all imperfect and we’re going to make mistakes. The point is to not wait until you’re perfect, because that’s not going to happen. Lean into the discomfort. If you’re coming from a place of good intention, people will understand even when you mess up.”


Lenora Billings-Harris is an award-winning author, thought leader and international speaker in the areas of inclusion, diversity and unconscious bias. She is a Certified Professional Speaker (CSP) and a Council of Peers Award of Excellence (CPAE) Speaker Hall of Fame inductee. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is diversity and inclusion?
  2. How does racism affect the customer and employee experience?
  3. How can I become an ally and an advocate within my company?
  4. What actions can leaders take to become better advocates and build respect and inclusivity in the workplace?
  5. How can I incorporate diversity and inclusion into my company culture?

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