company procedures Archives - Shep Hyken | Customer Service Expert

Company Policies

There’s no lying in customer service! Here is a short version of the story. On a recent trip I met a number of my fellow professional speakers for dinner at the hotel we were staying at. Sometime during the dinner someone asked if all of us brought down the five dollar discount coupons that were in our registration packet. Two of us, myself included, had not. When it came time to pay our bill we asked the server if we could pay the bill, get the discount, and we promised to bring the coupons back once we all got up from the table. I jokingly said I would provide collateral, if necessary. She laughed and said it wasn’t necessary. (more…)

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