The customer is NOT always right! But, they are always the customer. So if they are wrong, let them be wrong with dignity and respect.
The customer is NOT always right!
Some customers aren’t worth doing business with!
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
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