This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. One key is to always deliver value to your customers to keep them coming back. – Shep HykenContinue reading →
The Shepard Letter
Sign-up to receive a weekly newsletter from Shep. The letter includes customer service and experience articles, business tips and more.
Shepard Virtual Training: Create a Customer Service Culture!
Do you wish you could have Shep Hyken train your employees one-on-one? Shepard Virtual Training makes this wish a reality! Shepard VT is an interactive online training solution that's the next best thing to in-person training with Shep! The program is available 24/7 so you can train on your schedule.
Courses:The Customer Focus™, Amaze Every Customer Every Time, The Package—Get Customer Focused and Be Amazing, and Five Ways to Create an Amazing Customer Service Experience.