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Posts tagged "consistent experience"

Be a Cut Above the Rest

Shep Hyken Interviews Steve Hockett, President of Great Clips

Wouldn’t you like to learn a few tips from a company that sees over 35 million customers a year?

Shep and Steve Hockett, President of Great Clips, discuss the importance of knowing your customers and delivering a consistently amazing customer service experience.


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Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence

How will artificial intelligence (AI) enhance the relationship you have with your customers?

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems, about how AI technology will help companies serve their customers even better.

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Holiday Customer ServiceThe holiday season is almost over. Christmas and Chanukah overlap and are just a few days away. Kwanzaa starts the day after Christmas. And, for those who enjoy Seinfeld humor, Festivus, the “airing of grievances and feats of strength” is on December 23. (And by the way, if you haven’t seen the hilarious Seinfeld episode with the holiday dinner at George’s home, put it on your must-see list. But only if you want to laugh!) Continue reading

Trust Is a MustTrust in Business

We trust the people we do business with. We trust that when we go to the grocery store to get bread, milk, meat and more, the store will be well stocked and the food will be fresh. We trust when we go to a restaurant we’re going to get good customer service and the food will be prepared properly – and safely. We trust when we order merchandise from Amazon.com, or any other retailer, the merchandise will show up in just a few days. They even tell us when to expect it to arrive. Continue reading