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Posts tagged "consistent experience"

Listen To Your Customers… Or Die

How to Turn Customer Feedback Into Gold

Shep Hyken sits down with Sean McDade. They discussed how to create a consistent customer experience, why you should listen to your customers (and what to do with what they tell you), and how you can create a customer-centric organization.

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There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency. Continue reading

The short version of my story is this: At a recent conference, the client gave their speakers a gift – a backpack filled with swag that included fancy water bottles, fleece pull-overs and more. This wonderful gift was a little large to fit in my suitcase, so I decided to box it up and mail it to my office. As I was heading to the FedEx office, one of my fellow speaker-buddies told me he took his to the front desk of the hotel where they conveniently accommodated his request to ship the gift to his home. I decided to do the same, but my experience was the antithesis of his. Continue reading

Be a Cut Above the Rest

Shep Hyken Interviews Steve Hockett, President of Great Clips

Wouldn’t you like to learn a few tips from a company that sees over 35 million customers a year?

Shep and Steve Hockett, President of Great Clips, discuss the importance of knowing your customers and delivering a consistently amazing customer service experience.

 

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Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence

How will artificial intelligence (AI) enhance the relationship you have with your customers?

Shep Hyken interviews Jeff Nicholson, the Vice President of CRM Product Marketing at Pegasystems, about how AI technology will help companies serve their customers even better.

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Holiday Customer ServiceThe holiday season is almost over. Christmas and Chanukah overlap and are just a few days away. Kwanzaa starts the day after Christmas. And, for those who enjoy Seinfeld humor, Festivus, the “airing of grievances and feats of strength” is on December 23. (And by the way, if you haven’t seen the hilarious Seinfeld episode with the holiday dinner at George’s home, put it on your must-see list. But only if you want to laugh!) Continue reading

Trust Is a MustTrust in Business

We trust the people we do business with. We trust that when we go to the grocery store to get bread, milk, meat and more, the store will be well stocked and the food will be fresh. We trust when we go to a restaurant we’re going to get good customer service and the food will be prepared properly – and safely. We trust when we order merchandise from Amazon.com, or any other retailer, the merchandise will show up in just a few days. They even tell us when to expect it to arrive. Continue reading