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Top Takeaways:


“Model the behavior of your best employees and coach the rest of your employees to that behavior.” – Joel Makhluf “Strive for a more consistent customer experience with empathy baked into the formula.” – Joel Makhluf “The way something is said—not just what is said—is an indicator of somebody’s true emotional state.” – Joel Makhluf


Joel Makhluf is the Director of Demand Generation at Cogito, an artificial intelligence company that provides real-time conversational guidance and analytics.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What should the balance be between AI and human support?
  2. How can AI empower my employees?
  3. How can empathy help my customer service?
  4. Do customers crave automation?
  5. How can I best train my employees?

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