Shep Hyken\'s Customer Service Blog

Posts tagged "core values"

Core Values and Company Culture

Culture, Commitment, and Taking Care of Customers

Shep Hyken interviews Todd Hopkins. They discuss how having a company-wide culture can lead to better customer service and success for your business.

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I’m honored to be the keynote speaker later this year at Office Pride, a franchisor of commercial cleaning service companies. All of the franchisees will be attending their annual meeting to network and learn about the latest and greatest opportunities happening in their industry. My job is to talk to them about customer service.

As part of my homework, Todd Hopkins, their CEO, shared the Office Pride Culture book. As I was reading it, I came across a concept worth sharing. While Office Pride has created a great set of core values, Todd describes them as decision filters. He writes, “Our core values filter the outcome of what we, either impulsively or mindfully, decide to do.” Continue reading

Key to Customer Service

Lately I’ve been thinking a lot about “core values.” One of my clients asked me to write an article about hiring and firing for core values. In the process, I realized this is a concept worthy of a short article, just to get you thinking about you and your company’s core values.

As it applies to customer service, core values may be the reason a customer decides to do business with you. They may also be the reason that your employees enjoy working at your company and are motivated and committed to doing their best work. Continue reading