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In Shep’s Opening Monologue…

He talks about what you should do with customer feedback once you get it.

The Interview with Todd Hopkins:


“I like to hire people that come to us with batteries included.” – Todd Hopkins “Connect the dots between the dreams your employees are trying to accomplish and the job they have with you. That contributes to their motivation.” – Todd Hopkins “If we want to take good care of our customers, we have to take good care of our employees.” – Todd Hopkins “People don’t want to be average. They really want to be amazing.” – Todd Hopkins


Todd Hopkins is the founder and CEO of Office Pride Commercial Cleaning Services, which has over 130 franchise locations in 24 states. He is also the internationally best-selling author and co-author of four books. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is a culture book?
  2. What should I do with customer feedback?
  3. How do I hire the right people for my company?
  4. How can I get more customer feedback?
  5. How can I motivate my employees?

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