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The Interview with Roger Dooley:


“Wasting your customers’ time and effort will cost you their loyalty.” – Roger Dooley “Friction changes human behavior. If you want to steer that behavior, you can change friction.” – Roger Dooley “Friction changes behavior whether it is in a customer experience, an employee experience, or your daily life. By changing friction—usually by eliminating it—you can get great positive outcomes.” – Roger Dooley


Roger Dooley is an author and international keynote speaker. He founded Dooley Direct, a consultancy, and co-founded College Confidential, the leading college-bound website. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can technology help my customer service?
  2. How do I hire the right people?
  3. How do I train my employees?
  4. How do I empower my employees?
  5. How can I make my customers happy?

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