creating great customer service Archives - Shep Hyken | Customer Service Expert

Selling With Service

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. And then, by coincidence, one of our loyal subscribers, Heidi Reslow, shared a story about someone buying a new car. As I read the story, I realized the salesperson didn’t just sell a car. She created an experience for her customer. This is where sales and customer service collide. And by the way, you will enjoy this story even if you’re not in sales. (more…)

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