creative and entrepreneurial Archives - Shep Hyken | Customer Service Expert

A friend of mine, Keith Baizer, gave me some information that I think you will find interesting – even amusing. It is a take off on Dr. Norman Vincent Peale’s “Power of Positive Thinking” concept. Every year Keith attends summer classes at Harvard Business School. This past summer he brought back this concept: “The Power of Negative Thinking!” This concept is about getting the people you work with to be creative and entrepreneurial. Keith’s professor posed the question, “Am I better off telling people what to do or telling them what not to do?” (more…)

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