credibility Archives - Shep Hyken | Customer Service Expert

Customer Experience

We had a reservation Friday night at a restaurant for 7:30. We arrived on time, if not a few minutes early. There were two tables that were available, right in the middle of the restaurant. However, the hostess was looking in other parts of the restaurant. I pointed at one of the open tables and asked if we could sit there. She said, “No. That table is for six people.” Maybe I can’t count, but from what I could tell, the table was set for four in the middle of restaurant that was jammed with tables. There was no way they could put six chairs around it. So, I asked her how she could put six chairs around that table. She thought for a moment and decided to change her story. She said, “Actually that table is being held on request for a party coming in with an 8:00 reservation.” (more…)

Legal Information | Sitemap Lega p

Site by: digitalONDA

Customer Experience

Speaking

Training

Research

About

Resources

Connect