The Business of Emotion
Striking a Balance Between Technology and Human Connection
Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer service, how emotion can drive customer loyalty, and how marketers and contact center workers can help each other in building the ideal customer journey.
This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken Continue reading
This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, writes about the importance of using customer data properly and aligning it with the internal culture of an organization. Data is worthless unless you have the right data and then do something with it. – Shep Hyken Continue reading