Contact Shep (314) 692-2200

In Shep’s Opening Monologue…

He gives advice on how to create an amazing customer experience. His number one suggestion (right now) is to start with the culture of the company and the employee experience.

The Interview with Rebecca Martin:


“There’s a time and a place for digital interaction. There is always a place for human interaction.” – Rebecca Martin “To stay ahead, companies need to figure out how to turn data into action.” – Rebecca Martin “Be data-driven and action-oriented.” – Rebecca Martin


Rebecca Martin is the Chief Marketing Officer at Calabrio, a customer engagement analytics software company. She has nearly 20 years of experience in the emerging technology industry. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is the first step to delivering an amazing customer experience?
  2. What are companies looking to change in how they do customer service?
  3. What role does technology have in customer service?
  4. How can marketers and contact centers work together?
  5. What drives customer loyalty?

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