customer care professionals | Shep Hyken | Customer Service Expert

The other day, I was talking with a gentleman who was as passionate about customer service and experience as I am. He had worked with support centers, and we were discussing how important the team in a customer support center is to an organization. Yet, it surprised both of us just how low-paid some of these support people are. That made me think about the teller at a bank, the person who is the “face” of the bank for all intents and purposes. They greet the customers, handle their money, and work directly with the customers – more than anyone else in the bank – yet it is typically one of the lower-paid positions. (more…)

© 2023 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA