customer-centric culture Archives - Shep Hyken | Customer Service Expert

hire for attitude train for skill

The old saying in business, when it comes to hiring people, is this: Hire for attitude, train for skill. I’ve shared ideas related to this quote in several articles and videos. So, why bring it up again? First, it’s a concept worth revisiting to remind us of this important truth, especially in the world of customer service and experience. Second, I recently heard a version of this that captures the essence and further emphasizes the importance of attitude versus skill. (more…)

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