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This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   
  1. What makes an “unbreakable” customer relationship, and how can companies achieve it? 
  2. What are the key components of a tailored customer experience strategy? 
  3. How does digital transformation impact customer experience? 
  4. What common mistakes do businesses make in providing effortless customer experiences? 
  5. How can proactive communication improve customer satisfaction?

Top Takeaways

Quotes:

“Because many customer experiences are now digital, you’re not just competing with others in your industry. You’re up against companies that are the gold standard, like Amazon. To build unbreakable relationships, you must meet and exceed those high expectations.”   “An unbreakable relationship is when you cultivate a lasting, nurtured, and strong relationship with your customers, making them feel so connected that it’s nearly impossible for them to switch to a competitor.”  “You want to know if a brand prioritizes a customer’s wants, needs, and desires? All you have to do is go to their website and see how difficult it is to find a phone number.”  About: Jason Ten-Pow is a research, consulting, and customer experience expert. He is the CEO of bespokeCX, president of ONR, and author of UNBREAKABLE: A Proven Process for Building Unbreakable Relationships with Customers Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

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