Contact Shep (314) 692-2200

Top Takeaways:


“The customer is the center of everything that you do.” “Always put the customer and their voice as your north star in how you think about providing service. “ “At the end of the day, it comes down to listening. Leverage your socials and content reviews as business assets. “ “Customer feedback is your biggest resource. The customer can guide you to your success.”


Colson Hillier is the Chief Marketing Officer for Alorica. He oversees the planning, development, and execution of Alorica’s marketing and communications strategy, as well as initiatives tied to the company’s brand principles, value proposition, and revenue growth. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:

  1. How do you empower customer service agents?
  2. What is the feedback economy?
  3. How do you use customer feedback to improve customer service?
  4. Can companies successfully outsource customer service?
  5. How do you find out what people are saying about your company?

© 2024 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Legap

Site by: digitalONDA