customer evangelists Archives - Shep Hyken | Customer Service Expert

Customer Service Best Practices

I just returned from speaking at the International Franchise Association convention. This was my sixth year speaking at this great organization’s conference and I decided it should be more of a conversation than a speech. While there was plenty of content in the session, I asked our audience members to share their best practices that related to the various topics that were in the presentation. (more…)

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