customer experience 2026 Archives - Shep Hyken | Customer Service Expert

CX Predictions for 2026

This article answers the question: What customer service and CX trends must organizations act on this year to meet rising expectations and stay competitive? It’s that time of year when I write articles featuring my customer service and customer experience predictions and trends. This year’s predictions were featured in two separate articles for my weekly Forbes column. For our subscribers and followers, I’ve combined the lists with actionable ideas for bringing the predictions to life. (more…)

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