Shep Hyken\'s Customer Service Blog

Posts tagged "customer experience solutions"

Winter travel can be stressful with the concern of weather-related delays and cancellations. On a recent trip that had a connecting flight, I was notified the night before that my first flight was going to be delayed, which made me worry about missing my connection. I called the airlines and they suggested changing my connecting flight to a later one, which I was happy to do. Even though the flight was later, I would still arrive in time for my meeting. The customer service agent was happy to accommodate my request. Continue reading

Customer Serivce is Harder - Low ResThe Customer is Smarter than Ever

“Customer service isn’t getting worse.  Customer service is getting harder.”

This was the message that Barak Eilam, the CEO of NICE, a technology company focused on customer experience solutions, shared with an audience of customers at the recent NICE Interactions users conference in Las Vegas.  How profound.  And, he’s right. Continue reading