Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
Posts tagged "Customer Experience Training"
This week on our Friends on Friday guest blog post, my friend and colleague Michel Falcon shares six strategies to make any small businesses successful. I especially like number two as I strongly believe training is a key to success. – Shep Hyken Continue reading