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Top Customer Service and CX Predictions and Trends for 2024 Happy New Year! What’s 2024 going to be like? I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. I’ve taken five of my favorites from the list to share here in The Shepard Letter. Here are my top predictions for 2024. You can simply read these predictions or take action on them.  (I hope you choose to take action!) So, here are my top predictions for 2024.  (more…)

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