customer journey map Archives - Shep Hyken | Customer Service Expert

Small Improvements in Customer Service Create Big Wins

Little successes added together make for large success down the road. Small successes add up. To put it in baseball terms, you don’t need to hit a home run every time it’s your turn at bat. So, here’s the question to consider: What small change will enhance the experience for the customer, even if it is just by 1%? (more…)

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