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Posts tagged "customer retention"

Amy Downs on How Customer Obsession Can Drive Your Bottom Line

Are you obsessing about taking care of your customers? If not, maybe you should!

Shep Hyken interviews Amy Downs, Chief Customer Success and Happiness Officer at Lifesize, a connected video conferencing company, about why you should be obsessed about taking care of your customers.

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Adam Dorrell on How to Monetize the Net Promoter Score

How do you use the Net Promoter Score® to retain your customers? How can you make money by understanding the numbers behind this survey? How can you sell the C-Suite on the benefits of investing in Customer Retention?

Shep Hyken interviews Adam Dorrell, the CEO and co-founder of CustomerGauge.

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John Ruhlin On Using Gifts To Cut Through Noise, Increase Revenue, And Retain Your Customers

Shep Hyken speaks with John Ruhlin, the number one Cutco Knife salesman in the world and author of his new book “Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention.” John shares gift giving strategies and ideas for you to use in both your personal and business life. John has taken the act of gift giving and turned it into an art. Don’t make a logo mistake or giving something that won’t be remembered – or even appreciated. And, why giving food or candy is a bad idea. Everyone can use these great tips from the guru of gift giving, so don’t miss this episode of Amazing Business Radio!

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