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Top Takeaways:


“So much of a good experience comes down to the investment in that experience.” – Antony Brydon “Companies need to find a way to implement new technology without leaving the customers behind.” – Antony Brydon “It is possible to use automation and improve the customer experience at the same time.” – Antony Brydon


Antony Brydon is the CEO and co-founder of Directly, a customer support automation company. Previously, he was the acting CEO for ShopWell, a partner at Social Venture Partners, CEO and co-founder of Visible Path, and CEO and marketing lead for IUMA. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How does automation and AI fit into the customer experience?
  2. How can I use AI to improve my CX?
  3. Will AI replace customer support agents?
  4. How can humans and AI support each other?
  5. What is the future of CX?

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