customer service culture Archives - Shep Hyken | Customer Service Expert

leadership strategies for employee engagement

“Anything that is immediately gratifying will be repeated.” Almost 15 years ago, that was Steve Wynn’s opening line of a keynote speech. Wynn, the founder and chairman of Wynn Resorts, went on to say, “The strongest force on earth is something that affects your self-esteem.” (more…)

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