customer service decisions | Shep Hyken | Customer Service Expert

Customer Rules - Low Res

Empower Employees

It was just two weeks ago that I was on a family vacation and I’m still thinking about what a resort employee said as she denied what I thought was an extremely simple request:

I’m sorry, it’s our rule. (more…)

© 2023 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA